Returns and cancellations

If the product for reasons beyond the control of GENIUS DEPOT reaches the recipient as wrong or damaged, contact us by email crm@talent-network.org . In case of requiring cancellation, it must be before the notification of shipment to your email registered in your purchase. In case of requesting it, remember that you have 20 days from the moment of your purchase to request a return, otherwise it will not be possible to make it.

cancellations

You can only request the cancellation of the order as long as the shipment has not yet been confirmed. Once the order has been shipped, you must wait until you receive it to make the request or initiate a return.

Returns

Once the order is received, a return may be requested. This will be done by writing to crm@talent-network.org and all the information and instructions for sending the return will be provided. The user is reminded that it is possible to generate shipping charges. In the event that a replacement is requested due to damage or change of the product, the return can only be made

lost order

We inform you that Genius Depot works with a third party for the shipping service, so we recommend that you track and monitor your order at all times to avoid loss or loss.