Orders will be processed between 24 and 72 business hours after the purchase is verified. GENIUS DEPOT through its website https://genius-depot.com/ You can only make shipments within the Mexican Republic as long as the delivery service covers the city or state of purchase. Likewise, if you are in the Metropolitan Area of Guadalajara or the Metropolitan Area of the Valley of Mexico, you can pick up the product at the Genius Depot offices in those cities, for this it is necessary to clarify it at the time of purchase and wait for instructions from pickup by mail by GENIUS DEPOT.
Products purchased on the website https://genius-depot.com/ They are shipped and delivered through a shipping service outside of GENIUS DEPOT and may vary depending on the third party company. Shipments will be made only on business days (taking into account Monday through Friday, except for holidays or official non-working days). If the recipient is not found, the shipping service company will contact you through the telephone number registered by the user in the purchase. It is important that the user constantly monitor the shipment of his package through the tracking platform of the shipping service provider assigned or chosen by the user.
Shipments to any part of the Mexican Republic will have a varied cost and shipping time depending on the shipping service provider assigned or chosen by the user. Likewise, the shipping cost will be free for those purchases that exceed $1,500 (one thousand five hundred pesos 00/100 MXN).
GENIUS DEPOT will inform the buyer if the delivery address registered by the user is within the delivery range of the shipping service provider assigned or chosen by the user. In the event that it is not within the delivery range of the shipping service provider assigned or chosen by the user, GENIUS DEPOT will request a new delivery address or the user must pick up the package at any branch of the shipping service provider assigned. or chosen by the user.
The shipping process will be done as follows; Upon receiving the payment from the user or buyer, GENIUS DEPOT will verify that the payment is not a fraudulent transaction. GENIUS DEPOT will write directly to the buyer to verify all the payment information, shipping address, user identification and verification of the veracity of the purchase. Once this step is done, GENIUS DEPOT will proceed to send the purchase with the conditions accepted by the user or buyer. In case of not receiving a response from the user or buyer, GENIUS DEPOT reserves the right to cancel and refund the amount of the payment without shipping the products. We recommend the user to be attentive at all times to receive information to the mail registered in the transaction.