FAQ's

IMPORTANT COVID-19 UPDATE

We’re working hard to deliver your order as soon as possible, while caring for the health and safety of our team members. We’re currently experiencing higher volume of orders and processing time may take an additional 1-5 business days during this time -- not including weekends or holidays. All orders will be processed in the order they are received and immediate item availability.We will be monitoring the situation closely and will strive to release orders with as little delay as possible. We appreciate your patience..

What payment methods do you accept?

We accept American Express, Mastercard, Shop Pay, Apple Pay, Google Pay, and Visa debit/credit card payments. We don’t accept personal checks, money orders, direct bank transfers or multiple forms of payment..

I need to make changes on my order.How can I do that?

Congrats on selecting your favourite items! But unfortunately once an order is placed we are unable to make changes or cancel to your order.

Where is my order confirmation?

As soon as your order is submitted, you will receive an e-mail confirmation to the e-mail address you entered on your order. If, for some reason, you didn’t get an e-mail, please check your spam folder and add geniusdepot@talent-network.org to your safe sender list.

Can I return or exchange products purchased on sale?

All sale items are final and cannot be returned. You can see our retun policy for further info.

Do you have a storefront?

We are an online-only boutique, so you can shop with us 24/7 from the beach, mountains, gym, studio, or work (shhh we won’t tell)! Go ahead, get your shop on!

I forgot my password for my rewards program account. What should I do?

Please click the “Forgot Password” link on the My Account Log In page and enter your e-mail.

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