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      Return and exchange policy



      Returns



      Talent Network mx S.A.P.I. De C.V. Who acts as a commission agent for the store by intermediating between the store, buyer, aggregator, messenger company and others. Or as a consignee of the product when it is delivered to Talent Network mx S.A.P.I. De C.V. In the cop for your receipt.



      Administrator. - Individual who represents and manages a store on the www.geniusdepot.com platform.



      Buyer - any person who makes use of the platform or the website(s) of www.geniusdepot.com for the purpose of acquiring goods and/or services.



      Platform - the e-commerce platform of www.geniusdepot.com, as well as related pages managed by www.geniusdepot.com.



      Store - the site managed by a natural or legal person for the purpose of publishing and selling goods and/or services through the platform of www.geniusdepot.com. For purposes of PROFECO, the federal consumer protection law, and regulations the store will be defined as a supplier.



      Exchange: return the received product to the store, its affiliates, subsidiaries and/or annexes with the purpose of receiving another product or product alternative



      Return: return the product received to the store, its affiliates, subsidiaries and/or annexes in order to receive a refund of the amount paid.



      Generalities

      The policy of changes and/or returns will be governed according to the following process:



      To make valid the guarantee of the products sold through www.geniusdepot.comes it is necessary to have the purchase verification email sent by www.geniusdepot.com. The guarantee will be written in its remission or invoice, or by means of the policy of the supplier or manufacturer, where it will establish the time of guarantee according to the product and to each supplier. www.geniusdepot.com will not be responsible for the sending of the invoice or guarantee by the store or supplier.



      In products where there is no manufacturer service center in the buyer's location, www.geniusdepot.com may process the warranty by acting as an intermediary directly with the supplier or manufacturer as an additional service, and the person responsible for the warranty claim must pay the cost generated by the transfer process, which will be defined at the time of processing.

      In cases where the damaged product cannot be replaced, repaired by the manufacturer or supplier, is out of stock or has been discontinued by the manufacturer, www.geniusdepot.com will offer a product alternative of the same value/price as the original product or reimbursement.



      Defects or flaws in the product, caused by improper use or handling of the material or wear and tear caused by abnormal use of the product, will void the warranty offered by the store or supplier.



      Damage to the products caused by ignorance of the handling or functions of the product will void the warranty offered by the store or supplier.



      In case of repair or receipt of a new product, the customer has 5 working days from the receipt of the product to report any malfunction. All shipping and handling costs will be paid by the store.



      For any manufacturing and operational defect that have the products purchased through www.geniusdepot.com is established as the sole responsibility of the manufacturer of them.



      www.geniusdepot.com will only act as a facilitator in the processing of the guarantee.



      The validity of the guarantee will take effect from the day of delivery of the order according to the policies of the supplier.



      A claim for the warranty offered by the store or manufacturer cannot be made if the product has been handled incorrectly by persons not authorized by the manufacturer.



      The warranty offered by the store or manufacturer will not be valid for reasons beyond the operation of the product, such as sudden changes in voltage, use of accessories inappropriate or not recommended by the manufacturers, spills of liquids, fire, abuse in the handling of the product, by natural wear of some materials in the composition of the product.



      No responsibility is taken for software on the equipment, disconfigurations of any kind, damage caused by viruses, incompatibility or failure to comply with the minimum conditions of use of any specific software.



      The warranty offered by the store or manufacturer will not be applicable in any case for incompatibility with any software and / or hardware.



      The response time to your guarantee will be 15 working days once www.geniusdepot.com has received the file of the correctly integrated product.



      These policies are not exclusive and should not be understood or used in opposition to the conditions of guarantee handled by each supplier.



      Returns: 
      Return the product received to the store, its affiliates, subsidiaries and/or annexes in order to receive a refund of the amount paid.



      Return Mechanics

      The customer must contact the customer service area to initiate his request for return of the product. The satisfaction of such requests will be at all times subject to compliance with the provisions of this policy and the terms of www.geniusdepot.com in general.


      The product(s) that the buyer returns must be invariably in good condition, accompanied by the original proof of purchase and, where appropriate, the invoice that the store has issued. In case of not having any of the requirements mentioned above, www.geniusdepot.com will not make the respective return.



      On the other hand, www.geniusdepot.com will send an email confirming the reception of the request, informing the necessary requirements to make the return valid.



      In case of doubts or comments, you can contact the customer service by e-mail at geniusdepot@talent-network.org, where one of our executives will indicate the steps to program the collection of the merchandise. The return will be subject to the time and type of product in question.

      Types of returns:

      Refund to credit or debit card: the buyer may request the payment of the amount of the returned product to the credit or debit card with which the product was paid.


      Credit to your kash® account: the purchaser may request that the amount of the returned product be credited to his or her kash account.


      Bank transfer: the buyer may request the return by bank transfer for the total amount of the purchase.


      Coupon: if desired, the buyer may request a coupon for the total amount of the purchase, which may be used by the buyer to make any other purchase in the stores affiliated with www.geniusdepot.com.

      Changes:

      The buyer must contact the customer service area to initiate his request for physical change of goods. The satisfaction of such requests will be at all times subject to compliance with the provisions of this policy and the terms of www.geniusdepot.com in general, for its part www.geniusdepot.com will send an email confirming receipt of the request, reporting the requirements necessary to validate the change.


      The product(s) that the buyer returns must be invariably in good condition, accompanied by the original proof of purchase and, where appropriate, the invoice that the store has issued. In case of not having any of the requirements mentioned above, www.geniusdepot.com will not make the respective change.


      Exchange mechanics: in case the physical change of the product is requested, the buyer must indicate the reason for the change and the specifications of the requested product. If the change is made, the merchandise will be sent to the address that the buyer requested in the original purchase order. The returned product must be, at the discretion of www.geniusdepot.com, in perfect condition, along with its original packaging and label. In no case will physical changes be made with respect to those products referred to in the "general restrictions" section.



      Only in the event that the change is attributable to www.geniusdepot.com and / or the store may send a new product without charge to the buyer. On the contrary, if the change is attributable to the buyer, the costs, expenses and other expenditures for shipping will be borne by the buyer.



      Once the product is received by www.geniusdepot.com and / or the store, within 15 working days and validate the integrity of it, as well as its components will notify the buyer via email and proceed to send the product to replace the order, this being of equal or similar characteristics and cost, may be even a more recent model or better.


      General requirements:

      To make an exchange or a return of a product you will be requested the following information, which may be sent by email, chat or telephone:

      • File correctly integrated
      • Order number with which you bought your product.
      • Description of the item and/or order.
      • Date on which the order was placed.
      • Date in which the order was received.
      • Reason for return.


      In this same case, www.geniusdepot.com and/or the store may request photographs to verify the physical state in which the product is.


      The products that the buyer returns to www.geniusdepot.com and / or the store must:

      Be in the same condition as received and include all parts, accessories and original packaging.

      Must be undamaged.

      Must not have been used even if it is undamaged.

      The delivery of the goods to be returned will be carried out only and exclusively by courier, once www.geniusdepot.com provides the guide to make the shipment.



      Times:

      The request for return and clarification must be made within the first 5 working days after receipt of the order, once the term of 5 days will not proceed any request for exchange or return.



      The time to receive the product or products that replace the returned product, will be subject to the availability and response time of our suppliers and courier times.



      in case of exchange or return who is charged for the guide?



      Charges for exchanges and/or returns will be subject to the following:



      Assumption



      Discounts



      Applicable to



      Incomplete product



      Missing product cost



      Store



      Product damaged by courier



      Total damaged products



      Messaging



      Product damaged by bad packaging



      Order fee and shipping cost



      Store



      Product does not meet specifications



      Order fee and shipping cost



      Store



      The customer wants to return it, but if it was the product he bought



      Discount two shipments



      Consumer



      Refunds:

      A refund is a request from a customer to receive the amount they have paid for an item.



      Requirements

      To make a refund, the following information will be requested, which can be sent by mail, email, chat or telephone:



      Order number

      Properly integrated file



      That the product being returned has been received by www.geniusdepot.com and/or the store.



      Reason for return.



      In the event that it is necessary to return the product, the conditions of the same will be evaluated by www.geniusdepot.com before proceeding to a possible refund.



      Confirmed the reception of the refund request will proceed to the process of revision of the same one, the reception of request does not imply the authorization of the refund.



      The requests for reimbursement will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement and/or reasons.



      The shipping costs for the return of the product will be paid by the person responsible according to the table shown in section 4.2



      5.2 TIMES:



      The estimated times for processing a refund once it has been authorized are as follows:



      Payment with tdc time of 5 working days.

      Payment with internet banking 5 working days.

      Bank deposit 5 working days.

      In refunds to credit or debit cards, the waiting time for the refund to be reflected will be subject to the established by the issuing bank.



      General restrictions:

      No exchanges or refunds will be made on: movies, video games, food and beverages***, personal hygiene products*, sex toys*, computer products or services, airtime, sewing machines, watches, telephones, phone cards, hands-free, hearing aids, gift cards, lingerie*, chocolates***, flowers, personal use items, perishable items*** and merchandise damaged and/or worn out by common use. Also, no exchanges or returns will be made for special orders** (products that are not in the usual catalog of the stores affiliated with www.geniusdepot.com but have been supplied at the customer's request). The above list is not restrictive.



      * the change or return will be appropriate if the product received by the customer has been delivered by the store in a package other than the original factory.



      ** the exchange or return will be appropriate provided that the product received by the customer has been delivered by the store broken or damaged due to poor packaging.



      *** the exchange or return will be appropriate provided that the product received by the customer has been delivered by the store in conditions that prevent their consumption due to poor packaging or if the expiration date is expired.



      Likewise, payments for labor and installation services cannot be refunded when they have been carried out under the terms and conditions agreed with the customer. No changes or returns will be accepted on items that show signs of tampering or alteration.



      If the purchased product does not work properly and was reported within the first 5 days of receipt of the same, the customer and www.geniusdepot.com must be subject to the review of the product and repair it. In case it is not possible to repair the product, it will be appropriate to reimburse the purchased product.

      PT-BR
      PT-BR