Shipping Policy
UPDATE: Due to the impact of COVID 19, certain orders may be delayed. If your order is affected, we will work with you on a case-by-case basis to ensure that you are 100% satisfied with yout exprience. We will always try and resolve any problem that arises regarding logistics companies and COVID 19.
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SHIPPING FAQ:
We offer FREE international shipping to US, Canada, UK, Eurozone, Australia and New Zealand.
Standard Shipping Times:
US and Canada: 15 - 20 days
UK and Europe: 10 - 16 days
Australia and New Zealand: 13 - 20 days
Busy Season: 20 - 30 Days
Exceptions apply.
Unfortunately, due to customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you! The given delivery dates are estimates calculated from the date an order is out for shipment, always keeping in mind the transit times.Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION:
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME:
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT:
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS:
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.